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Senior Retail Operations Manager

1 month ago

Sandton, South Africa Capital Recruit Full time

Capital Recruit is seeking a highly experienced and results-driven Senior Retail Operations Manager to oversee the daily operations of our Krammerville and Sandton stores. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence.

The ideal candidate will have a proven track record of achieving sales targets, leading high-performing teams, and implementing strategic initiatives to drive business results. You will be responsible for managing store budgets, analyzing financial reports, and identifying opportunities for cost savings.

We offer a competitive salary range of R750,000 - R1,000,000 per annum, depending on experience, as well as a comprehensive benefits package, including medical aid, life insurance, and a generous bonus scheme.

Job DescriptionKey Responsibilities:
  • Oversee daily operations, including sales, customer service, and inventory management.
  • Ensure adherence to company policies and procedures.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Develop and implement strategies to increase sales and profitability.
Team Leadership:
  • Recruit, hire, and train a high-performing team.
  • Motivate and inspire the team to achieve sales goals.
  • Provide coaching and mentorship to develop team members.
  • Foster a positive and inclusive work environment.
Customer Experience:
  • Drive exceptional customer service and satisfaction.
  • Resolve customer complaints and issues promptly and professionally.
  • Implement strategies to enhance the overall customer experience.
Visual Merchandising:
  • Ensure stores are visually appealing and merchandise is displayed effectively.
  • Stay up-to-date with the latest trends and industry best practices.
Financial Management:
  • Manage store budgets and expenses.
  • Analyze financial reports to identify opportunities for cost savings.
  • Implement strategies to improve profitability.