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Sales Agent Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Mukuru Full time
Job Title: Sales Agent Support Officer

An exciting opportunity has arisen within our team for a Sales Agent Support Officer to join our dynamic team at Mukuru. This role is vital in servicing the Agent Support function across the Mukuru Group and reports directly to the Agent Support Team Leader.

Key Responsibilities:
  • Provide exceptional customer service to Field Agents via various communication channels, including the Mukuru call centre, Agent Support Line, WhatsApp, Zendesk, Xcally, Snapengage, and email.
  • Identify and resolve queries and issues related to sales and support, escalating complex cases to the Agent Support Team Lead as needed.
  • Assist Field Agents with general information, App Queries, Device Set Up, and Payroll Issues.
  • Keep the Sales Force updated with new information communicated internally that may be applicable to them.
  • Uphold the company brand by providing professional customer service at all times, maintaining client confidentiality, and adhering to the POPI Act.
Requirements:
  • Grade 12 or equivalent (Essential)
  • Degree/diploma (Desirable)
  • Mukuru call centre training course (Essential)
  • Communicating in Mandarin (Essential)
  • 6 months Sales and Support Consultant experience (Essential)
  • Contact centre experience (Desirable)
  • Knowledge of money transfer procedures
  • Knowledge of FICA regulations
  • Knowledge of African currencies
Additional Skills:
  • Multitasking skills
  • Computer skills
  • Typing skills
  • Telephone skills
  • Verbal communication skills
  • Selling skills
  • Time management skills
  • Organisational & administrative skills
  • Conflict management skills
  • Attention to detail

This is an exciting opportunity for a motivated and customer-focused individual to join our team at Mukuru. If you are passionate about delivering exceptional customer service and have the required skills and experience, we encourage you to apply.

Please note that all staff appointments will be made with due consideration of the company's diversity and inclusion plans.