Sales and Service Support Specialist

7 days ago

Cape Town, Western Cape, South Africa Nedbank Full time

Job Summary


We are seeking a highly skilled Sales and Service Support Specialist to join our team at Nedbank. The successful candidate will be responsible for driving data and service requirements and strategy for Nedgroup Investments Retail Sales.



Key Responsibilities


  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives
  • Support corporate responsibility initiatives for the achievement of business strategy
  • Identify opportunities to improve business processes and systems by recommending effective ways to operate
  • Drive relevant corrective measurements to ensure customer satisfaction
  • Conduct data systems and service-related workshops and training interventions to improve customer service
  • Analyse customer feedback systems and identify common trends using the CRM system
  • Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets
  • Support areas to achieve sales and service objectives by highlighting gaps and opportunities
  • Improve client data on all client systems used by Nedgroup Investments
  • Identify training courses and career progression for self through input and feedback from management
  • Ensure all personal development plan activities are completed within specified timeframe
  • Share knowledge and industry trends with team and stakeholders during formal and informal interaction
  • Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses
  • Drive activation and entrench sales to improve revenue generating accounts
  • Focus on portfolio tilt and drive relevant products to increase revenue
  • Plan and implement local area marketing activities
  • Identify gaps in sales performance and provide training to impacted staff
  • Drive strategic sales levers by observing, coaching and testing for understanding
  • Increase sales by researching market and identifying sales opportunities and ensuring fulfillment
  • Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken
  • Improve productivity and participation through daily focus on sales levers
  • Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities
  • Improve cross sell through driving digital enticement by identifying lost opportunities and communicating these to relevant stakeholders
  • Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan

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