Sales Agent Support Officer
3 weeks ago
This role is part of the Mukuru team that provides support to their field agents. The successful candidate will be responsible for ensuring that the service provided to these agents meets the expected standards.
Key Responsibilities- Assisting Field Agents: Respond to queries and provide assistance to field agents via various communication channels.
- Providing Guidance: Offer support and guidance to sales consultants and agents on procedures and general information.
- App Query and Device Support: Assist with app-related queries and device setup.
- Payroll Issues: Help resolve payroll-related issues.
- Keeping Agents Informed: Keep the sales force updated with new information communicated internally.
- Education: Grade 12 or equivalent.
- Training: Completion of the Mukuru call centre training course.
- Languages: Fluency in Mandarin.
- Experience: At least 6 months of experience in sales and support consultant roles.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Proficient in using computer systems and software.
- Time Management: Ability to manage time effectively and prioritize tasks.
Mukuru is a company that values diversity and inclusion in the workplace. We are committed to creating a supportive and inclusive environment for our employees. If you are passionate about customer service and have the required skills and experience, we encourage you to apply for this role.
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Mukuru Sales Agent Support Specialist
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