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Hotel Operations Coordinator

1 week ago

Sandton, South Africa Marriott International Full time
Role Overview: The Guest Experience Supervisor at Marriott International is responsible for delivering exceptional guest experiences by managing front desk operations, processing guest check-ins, and handling payment transactions. This role involves verifying guest identities, assigning rooms, and securing payments, as well as maintaining accurate guest accounts and compiling reports.

Main Responsibilities:

  • Process guest check-ins, verify identities, assign rooms, and activate room keys
  • Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes
  • Compile daily reports, logs, and contingency lists, complete cashier and closing reports, and balance receipts
  • Respond to guest requests, follow up to ensure requests are met, and collaborate with management team to achieve common goals

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
  • High school diploma or equivalent required, associate's or bachelor's degree preferred
  • Previous experience in hospitality or customer service industry an advantage