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Cloud Infrastructure Specialist

2 months ago

South Africa Recru-it Full time
{"Job Title": "Escalation Engineer", "Job Description": "Job Summary

We are seeking a highly skilled Escalation Engineer to join our team at Recru-it. As a key member of our service framework, you will act as an escalation point for customer issues raised by our wider support team.

Key Responsibilities
  • Assist with the architecture, implementation, and management of Azure infrastructure.
  • Assist with technical escalation of issues from the wider support team.
  • Assist with customer onboarding projects and Cloud migrations.
  • Manage escalated Tickets and Requests.
  • Keep customers informed on status and progress of their Tickets.
  • Technical security operations, SaaS service, and platform management.
  • Implement automation and service efficiency measures with scripting, coding, and development, and API integrations.
  • Aid customer retention and satisfaction.
  • Help to improve efficiency, processes, documentation, and automation.
Requirements
  • Current Microsoft Certifications in AZ or MS tracks, preferably to expert level.
Experience
  • 5+ years experience, multi-faceted IT support roles. Previous MSP experience essential.
Technical Skills
  • Azure infrastructure project implementation including design and deployment, and including serverless architecture.
  • Azure infrastructure migration project design and implementation.
  • High-availability Azure infrastructure design and management experience.
  • Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services.
  • Understanding of Group Policy/ADMX within Intune/Endpoint Manager.
  • Good practical experience of Intune and device management/compliance.
  • Excellent understanding and practical of public DNS records.
  • Understanding of best practice security principles.
  • Deployment of applications using third party tools SCCM or other RMM application.
  • Understanding of SCIM and SSO with Azure AD.
  • Good understanding and practical experience of backup best practices and restore processes.
  • Strong knowledge of the following vendor services extremely beneficial: Mimecast, Proofpoint, Cisco Duo, Exclaimer, Dropsuite, KnowBe4, Datto RMM, Windows Hello for Business, Acronis, Azure IaaS, Azure Backup, Azure Site Recovery.
  • Good working knowledge of networks, switching, routing, and traffic management.
  • Powershell scripting and use for administration and automation.
Soft Skills
  • Customer focused, with an analytical approach with good questioning & listening skills.
  • Excellent verbal and written communication skills suitable for an international audience.
  • A confident team player with a positive can-do attitude.
  • Fanatical attention to detail.
  • An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role).
  • Dependable, hardworking, and self-motivated.
"}