Business Growth and Retention Consultant

3 days ago


Pretoria, Gauteng, South Africa Bidvest Protea Coin Full time

Business Growth and Retention Consultant required to lead the delivery of exceptional customer experiences at Bidvest Protea Coin.

This challenging role demands a highly experienced Service Management professional with a proven track record of driving business growth and retention.

Main Responsibilities:
  • Develop and execute customer engagement strategies to drive business growth and loyalty.
  • Build and maintain strong relationships with senior stakeholders to inform business decisions.
  • Implement process improvements to enhance customer satisfaction and reduce service disruptions.
  • Develop and maintain comprehensive customer profiles to inform targeted business strategies.
  • Collaborate with internal teams to resolve customer complaints and issues promptly.
Essential Requirements:
  • 12+ years of experience in the ICT sector, with at least 6 years in the telco industry.
  • 10 years of relationship management experience, engaging with customers at all levels.
  • 5 years of contract and SLA management, ideally within complex outsource accounts.
  • A formal IT / Networking qualification (3-year Diploma / Degree), Project Management certification, and ITIL v3 certification.


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