Senior Operations Manager

7 days ago


Durban, KwaZulu-Natal, South Africa Insphired Full time

Job Summary

Insphired is seeking a highly skilled and experienced professional to fill the role of Head of Operations. As a key member of our leadership team, you will be responsible for driving business performance and ensuring the successful delivery of our operational objectives.

Key Responsibilities

  • Operational Performance Management
    • Develop and implement strategies to improve operational efficiency and effectiveness
    • Monitor and analyze key performance indicators (KPIs) to ensure contractual obligations are met
  • Financial Management
    • Develop and manage budgets to ensure revenue growth targets are exceeded
    • Provide financial analysis and reporting to inform business decisions
  • Client Relationship Management
    • Build and maintain strong relationships with clients to ensure high levels of satisfaction
    • Develop and implement strategies to improve client engagement and retention
  • Team Leadership
    • Lead and develop a high-performing team of operations managers and advisors
    • Provide coaching and mentoring to ensure team members have the skills and knowledge required to succeed
  • Strategic Planning
    • Contribute to the development of the company's strategic plan
    • Identify opportunities for growth and improvement and develop strategies to capitalize on them

Requirements

  • At least 5 years of experience in contact centre operational management and strategic planning
  • Proven track record of achievement in driving business performance and improving operational efficiency
  • Strong leadership and management skills, with the ability to build and develop high-performing teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders
  • Commercial awareness and financial management skills, with the ability to analyze financial data and make informed business decisions

Remuneration

R80,000 per month



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