Senior Operations Manager

2 months ago


Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

WNS Global Services is seeking a highly skilled and experienced professional to fill the role of Assistant Manager. The ideal candidate will have a proven track record of delivering against client, customer, and business outcomes, with a strong background in management and leadership. Key responsibilities will include engaging and supporting staff to achieve all KPIs, ensuring successful delivery of projects and programs, and practicing due diligence when interpreting and reporting data. The successful candidate will have a tertiary qualification in management or relevant proven contact center experience, with a minimum of 2 years' experience working within a contact center. They will also have a proven track record of managing scale, with a team size of 12-14, and will be required to have a POE or relevant proof of previous experience. Additional requirements include experience managing omni-channel customer operations, HR process knowledge, stakeholder management, report writing, and sound working knowledge of Microsoft packages. The ideal candidate will be a strategic thinker with excellent communication and written skills, and will be able to work effectively in a fast-paced environment. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.



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