Sales Operations Manager

2 months ago


Durban, KwaZulu-Natal, South Africa The Individual Touch Full time

About The Individual Touch

We are a dynamic company that values customer relationships and strives for excellence in customer service. As a Sales Operations Manager, you will play a crucial role in driving our sales and operational success.

Key Responsibilities

  • Ensure achievement of profitability by managing margins and discounts, and implementing corrective action where targets are not achieved to ensure consistent profit growth of the branch.
  • Monitor and manage expenditures within flexible budgeting (revenue and income achievement), and maintain effective leave planning and absenteeism management.
  • Ensure the company's ways of selling are adhered to by Sales Reps, and drive usage of digital platforms by promoting and implementing online transactions.
  • Establish and build customer relationships, and take personal ownership of resolving complaints, ensuring customer satisfaction by delivering in full and on time.
  • Manage head counts and overtime within agreed budgets, and facilitate training and development interventions.
  • Review performance in discussion with employees, agree on ratings, and set goals for the new period.

Requirements

  • Grade 12
  • 3-year qualification in Business Management or Commerce
  • 8-10 years of Sales and Operational Management preferably in the PPE industry at a Senior Management Level


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