Service Desk Technician
6 days ago
CAPITALH is seeking a Service Desk Technician to provide technical support to customers and resolve technical issues.
The successful candidate will be responsible for responding to customer inquiries via phone, email, and chat, and providing technical support to customers.
Responsibilities :
- Respond to customer inquiries.
- Provide technical support to customers.
- Resolve technical issues.
- Maintain detailed records of customer interactions.
- Communicate with internal departments to resolve issues.
Requirements :
- Proven technical support experience.
- Strong technical skills and knowledge.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent.
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