Xitsonga Language Customer Service Representative
4 weeks ago
We are seeking a highly skilled and experienced Xitsonga speaking Inbound Customer Service Agent to join our team at mPower People Solutions.
The successful candidate will be responsible for providing exceptional customer service to our clients, responding to general contract and transactional inquiries, and resolving customer issues in a timely and professional manner.
Key Responsibilities- Answer customer calls and respond to requests in a professional and courteous manner
- Provide customers with product and service information, and assist with product sales and promotions
- Identify, research, and resolve customer issues using our in-house operating system
- Complete call logs and reports, and maintain accurate records of customer interactions
- Assist irate customers and escalate issues to senior agents or team leaders when necessary
- Ensure own productivity levels are maintained and quality standards are met at all times
- Perform daily administrative functions, and accurately capture required information to various CRM systems
- Adhere to and support Company policies and practices, and ensure full compliance to business process, legislation and standard operating processes
- Manage zero financial risk in terms of agent errors and/or authorisations
- Minimum of 1 year's inbound call centre experience
- Customer service experience
- Administration experience
- Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable
- Grade 12 (Must Have)
- Formal Call Centre Qualifications (advantageous)
- Proficient in MS Office Suite applications
We offer a competitive salary of R9500 per month, and the opportunity to work with a dynamic and growing company.
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Cape Town, Western Cape, South Africa mPower People Solutions Full timeJob Title: Xitsonga Speaking Inbound Customer Service AgentWe are seeking a highly skilled and fluent Xitsonga speaker to join our team as an Inbound Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via an inbound line.Key Responsibilities:Answer customer...
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Xitsonga Language Customer Service Representative
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Cape Town, Western Cape, South Africa mPower People Solutions Full timeAbout the RoleWe are seeking a highly skilled and fluent Xitsonga language customer service representative to join our team at mPower People Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients via an inbound line.Key ResponsibilitiesRespond to customer inquiries and...
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Cape Town, Western Cape, South Africa mPower People Solutions Full timeJob OverviewWe are seeking a skilled Xitsonga Language Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via...
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Xitsonga Language Customer Service Representative
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Cape Town, Western Cape, South Africa mPower People Solutions Full timeAbout the RoleWe are seeking a highly skilled Xitsonga speaking Inbound Customer Service Agent to join our team at mPower People Solutions.As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing product and service information to our clients.Key...
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