Xitsonga Language Customer Service Representative

4 weeks ago


Cape Town, Western Cape, South Africa mPower People Solutions Full time
About the Role

We are seeking a highly skilled and experienced Xitsonga speaking Inbound Customer Service Agent to join our team at mPower People Solutions.

The successful candidate will be responsible for providing exceptional customer service to our clients, responding to general contract and transactional inquiries, and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Answer customer calls and respond to requests in a professional and courteous manner
  • Provide customers with product and service information, and assist with product sales and promotions
  • Identify, research, and resolve customer issues using our in-house operating system
  • Complete call logs and reports, and maintain accurate records of customer interactions
  • Assist irate customers and escalate issues to senior agents or team leaders when necessary
  • Ensure own productivity levels are maintained and quality standards are met at all times
  • Perform daily administrative functions, and accurately capture required information to various CRM systems
  • Adhere to and support Company policies and practices, and ensure full compliance to business process, legislation and standard operating processes
  • Manage zero financial risk in terms of agent errors and/or authorisations
Requirements
  • Minimum of 1 year's inbound call centre experience
  • Customer service experience
  • Administration experience
  • Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable
  • Grade 12 (Must Have)
  • Formal Call Centre Qualifications (advantageous)
  • Proficient in MS Office Suite applications
What We Offer

We offer a competitive salary of R9500 per month, and the opportunity to work with a dynamic and growing company.



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