Custumer Experience Strategist
1 month ago
Job Summary:
We are seeking a highly skilled Customer Experience Strategist to join our team at HR Genie. As a Customer Experience Strategist, you will be responsible for designing and implementing customer experience strategies that drive customer satisfaction and loyalty.
Main Responsibilities:
- Lead and drive Customer Experience and Design strategies
- Design future state customer experience processes, system interfaces, and user interfaces
- Optimize and maintain current state customer experiences, system interfaces, and user interfaces
- Design and bring to life futurism/Version X on the Planet Play App, Planet Fitness Website, and various customer portals
- Design customer and user journey flows for seamless communication via WhatsApp; SMS; Email; Telephone; Bot, and in-app notifications
- Partner with the Big Data and Bi and the Systems and Apps managers to drive integration, automation, and intelligent system processing across the entire Planet Fitness Technology stack
- Lead and partner with development resources to deliver future state customer experiences, user interfaces, and system interfaces
Requirements:
- Bachelor's degree in administration or a related field
- A minimum of 3 years of experience
- Excellent interpersonal and communication skills
- Proficient in all Microsoft applications
- Superior product knowledge
- A team player with leadership skills
- Maintain a positive attitude focused on customer satisfaction
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