Custumer Experience Strategist

1 month ago


Sandton, South Africa HR Genie Full time

Job Summary:

We are seeking a highly skilled Customer Experience Strategist to join our team at HR Genie. As a Customer Experience Strategist, you will be responsible for designing and implementing customer experience strategies that drive customer satisfaction and loyalty.

Main Responsibilities:

  • Lead and drive Customer Experience and Design strategies
  • Design future state customer experience processes, system interfaces, and user interfaces
  • Optimize and maintain current state customer experiences, system interfaces, and user interfaces
  • Design and bring to life futurism/Version X on the Planet Play App, Planet Fitness Website, and various customer portals
  • Design customer and user journey flows for seamless communication via WhatsApp; SMS; Email; Telephone; Bot, and in-app notifications
  • Partner with the Big Data and Bi and the Systems and Apps managers to drive integration, automation, and intelligent system processing across the entire Planet Fitness Technology stack
  • Lead and partner with development resources to deliver future state customer experiences, user interfaces, and system interfaces

Requirements:

  • Bachelor's degree in administration or a related field
  • A minimum of 3 years of experience
  • Excellent interpersonal and communication skills
  • Proficient in all Microsoft applications
  • Superior product knowledge
  • A team player with leadership skills
  • Maintain a positive attitude focused on customer satisfaction


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