Custumer Experience Strategist

6 days ago


Sandton, South Africa HR Genie Full time

Job Summary:

We are seeking a highly skilled Customer Experience Strategist to join our team at HR Genie. As a Customer Experience Strategist, you will be responsible for designing and implementing customer experience strategies that drive customer satisfaction and loyalty.

Main Responsibilities:

  • Lead and drive Customer Experience and Design strategies
  • Design future state customer experience processes, system interfaces, and user interfaces
  • Optimize and maintain current state customer experiences, system interfaces, and user interfaces
  • Design and bring to life futurism/Version X on the Planet Play App, Planet Fitness Website, and various customer portals
  • Design customer and user journey flows for seamless communication via WhatsApp; SMS; Email; Telephone; Bot, and in-app notifications
  • Partner with the Big Data and Bi and the Systems and Apps managers to drive integration, automation, and intelligent system processing across the entire Planet Fitness Technology stack
  • Lead and partner with development resources to deliver future state customer experiences, user interfaces, and system interfaces

Requirements:

  • Bachelor's degree in administration or a related field
  • A minimum of 3 years of experience
  • Excellent interpersonal and communication skills
  • Proficient in all Microsoft applications
  • Superior product knowledge
  • A team player with leadership skills
  • Maintain a positive attitude focused on customer satisfaction

  • Digital Strategist

    3 weeks ago


    Sandton, South Africa Firewater Full time

    Job Title: Digital StrategistWe are seeking a highly skilled Digital Strategist to join our team at Firewater. As a Digital Strategist, you will be responsible for developing and executing digital marketing strategies that drive business growth and revenue.Key Responsibilities:Develop and implement digital marketing strategies that align with business...

  • Digital Strategist

    3 weeks ago


    Sandton, South Africa Firewater Full time

    Job Title: Digital StrategistWe are seeking a highly skilled Digital Strategist to join our team at Firewater. As a Digital Strategist, you will be responsible for developing and implementing digital strategies that drive business growth and success.Key Responsibilities:Develop and implement digital strategies that align with business objectivesConduct...

  • Digital Strategist

    1 month ago


    Sandton, South Africa Firewater Full time

    Job Title: Digital StrategistWe are seeking a highly skilled Digital Strategist to join our team at Firewater. As a Digital Strategist, you will be responsible for developing and implementing digital marketing strategies that drive business growth and revenue.Key Responsibilities:Develop and execute digital marketing strategies that align with business...


  • Sandton, South Africa Ad Talent Africa Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Ad Talent Africa. As a key member of our marketing team, you will be responsible for developing and executing CRM strategies that drive customer acquisition, retention, and lifetime value.Key ResponsibilitiesDevelop and Execute CRM Strategies: Design and...

  • Media Strategist

    2 months ago


    Sandton, South Africa Starcom Full time

    Job Title: Media StrategistJob Summary:We are seeking a highly skilled Media Strategist to join our team at Starcom. As a Media Strategist, you will be responsible for developing and implementing media strategies that drive business results for our clients.Key Responsibilities:Develop and execute media strategies that align with client business...

  • Brand Strategist

    2 months ago


    Sandton, South Africa Initiate International Full time

    Our client are trailblazers in the iGaming industry, and their innovative and dynamic approach sets us apart.  They are looking for a talented Brand Strategist to join their vibrant team in Johannesburg.The Brand Strategist will be responsible for developing and implementing effective brand strategies to enhance our client’s market presence and engage...

  • Wealth Strategist

    2 months ago


    Sandton, South Africa Recruitment Full time

    Wealth Strategist Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Wealth Strategist to join our team at Recruitment. As a Wealth Strategist, you will be responsible for building strong relationships with clients, assessing their financial goals, and providing tailored investment solutions.Key Responsibilities:Cultivate and...

  • Wealth Strategist

    2 months ago


    Sandton, South Africa Recruitment Full time

    Wealth Strategist Job DescriptionAbout the Role:We are seeking a highly motivated and experienced Wealth Strategist to join our team at Recruitment. As a Wealth Strategist, you will be responsible for building strong relationships with clients, assessing their financial goals, and providing tailored investment solutions.Key Responsibilities:Cultivate and...

  • Ttl Media Strategist

    5 months ago


    Sandton, South Africa Starcom Full time

    **Company Description** **Who we are**: **We are the human experience company** **We create experiences people love and actions brands need**. When we combine our deep understanding of people with our unmatched expertise in media, magic happens : experiences get invited in, not filtered out. Data guides us to opportunity, uncovering what people want and...


  • Sandton, South Africa DeARX Full time

    **AI Process Strategist Job Description**We are seeking an Ai Process Strategist to join our Centre of Excellence (CoE) team at DeARX, a leading financial services firm. As an AI Process Strategist, you will play a critical role in driving the adoption of AI technologies across our business analysis community.**Key Responsibilities:**Develop and implement AI...

  • Brand Strategist

    1 month ago


    Sandton, South Africa Initiate International Full time

    Brand Strategist Job DescriptionInitiate International is seeking a talented Brand Strategist to join our team in Johannesburg. As a Brand Strategist, you will be responsible for developing and implementing effective brand strategies to enhance our client's market presence and engage their target audience.Key Responsibilities:Brand Strategy Development:...


  • Sandton, South Africa Green Media Full time

    {"title": "Media Strategist and Planner", "subtitle": "Transform the Advertising Landscape", "content": "At Green Media, we're revolutionizing the advertising industry with our innovative exchange platform. As a Media Strategist and Planner, you'll play a key role in transforming the advertising landscape by managing and expanding relationships with key...

  • Brand Strategist

    1 month ago


    Sandton, South Africa dentsu Full time

    Job Title: Brand StrategistThe Brand Strategist plays a pivotal role in driving business growth by crafting compelling brand narratives and developing strategic plans that resonate with our clients.Key Responsibilities:Develop and execute strategic plans that align with business objectives and drive brand growth.Collaborate with cross-functional teams to...

  • Senior ATL Strategist

    5 months ago


    Sandton, South Africa Zenith Full time

    Job Description We are looking for an Above The Line Strategist to join our team of specialists RESPONSIBILITIES Managing and producing all ATL strategic outputs for Zenith clients.   JOB FUNCTIONS Manage and produce quality work in line with:Agency processes.Global tools and processes. Produce clear, innovative strategies at a senior level. ...


  • Sandton, South Africa Spoor Recruitment Full time

    Digital Transformation StrategistSpoor Recruitment is seeking a skilled Digital Transformation Strategist to join our team. As a key member of our organization, you will play a crucial role in driving digital transformation strategies that enhance customer satisfaction and loyalty.Key Responsibilities:Analyse business processes and user interactions to...


  • Sandton, South Africa Zenith Full time

    Job Title: Digital Media StrategistJob Summary:We are seeking a highly skilled Digital Media Strategist to join our team at Zenith. As a key member of our digital media team, you will be responsible for developing and executing media strategies that drive business growth and deliver exceptional results.Key Responsibilities:Develop and implement media...

  • Senior Atl Strategist

    5 months ago


    Sandton, South Africa Zenith Full time

    **Company Description**: - We are the ROI Agency_ - We blend data, technology and brilliant specialists to scout out new opportunities, solve complex challenges and grow our clients’ business_ - What we believe:_ - We believe in exploring new perspectives. Looking at things differently. Turning structures upside down, back to front and sideways. Excited...


  • Sandton, South Africa AECI Full time

    Enterprise Architecture StrategistAt AECI, we are seeking an experienced Enterprise Architecture Strategist to lead our technology strategy and drive innovation across our global operations.Key Responsibilities:Develop and implement the overall Enterprise Architecture strategy, ensuring alignment with business goals and objectives.Lead the identification,...


  • Sandton, South Africa Zenith Full time

    Job Title: Senior ATL StrategistWe are seeking a seasoned Senior ATL Strategist to lead our team in developing innovative and effective Above the Line media strategies for our clients.Key Responsibilities:Develop and manage ATL media plans that drive business results for our clients.Collaborate with cross-functional teams to ensure seamless execution of...


  • Sandton, South Africa AECI Full time

    Enterprise Architecture StrategistAt AECI, we are seeking a seasoned Enterprise Architecture Strategist to lead our organization's technology vision and drive business-IT alignment. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive enterprise architecture strategy that aligns with our business...