Africa Safari Travel Specialist
1 month ago
The Enquiry and Quote Experts at ABC Worldwide play a vital supporting role to the Sales Experts, working closely with them to deliver fast turnaround and high-quality results. As a key member of our team, you will be responsible for prequalifying leads, facilitating quote amendments, and building strong relationships with clients.
Key Responsibilities
- Prequalification of leads: You will work directly with clients to convert low-intent leads to high-intent leads, and hand over qualified leads to sales experts within the pod.
- Quote amendments and new options: You will facilitate quote amendments and new options for sales experts, including flight requests, bookings, changes, and updates.
- Client relationship building: You will build strong relationships with clients during the qualifying process, ensuring their needs are met and exceeded.
- Knowledge sharing: You will work closely with all pod members to share knowledge and best practices, driving excellence in our team.
- Growth and development: You will attend in-house destination and product training to stay up-to-date with the latest knowledge and create effective quote options.
- Matric
- Diploma in travel and tourism
- Degree in travel and tourism (desirable)
- Minimum of 3-5 years Travel Industry experience
- Minimum of 2 – 5 years of sales experience
- Professional email and telesales communication
- Experience working on CRM systems, including quoting and publishing itineraries for clients (advantageous)
- Expert knowledge on how to use our quoting system, Bazaruto, to its full capacity (essential)
- Deciding and initiating action
- Persuading and influencing
- Presenting and communicating
- Planning and organising
- Working with people
- Exceptional written and verbal communication skills
- Learning and researching
- Delivering results and meeting customer expectations
- Adapting and responding to change
- Coping with pressure and setbacks
- Exceptional client service skills
- Exceptional prospect conversion skills
- Multi-tasking
- Knowledge of and passion for Africa and safari holiday destinations
- Seamless administration and organizational skills
- Numerical literacy
- Computer and software literate (MS Word suite, CRM systems, Google, etc.)
- Results orientated and target driven
- People-focused
- Accountable
- Innovative
- Respectful
- Excellence
- Integrity
- Adaptable
- Confident
- Independent
- Proactive
- Team Player
- Agile
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