Aftersales Manager for Emerging Markets

6 days ago


Pretoria, Gauteng, South Africa Flink Recruitment Full time

**Job Overview**

UD Trucks is renowned for its pioneering technologies and products within the commercial automotive industry. As an Aftersales Manager for the African regions, you will be challenged to deliver value to the organization by taking care of African countries.

Key responsibilities and duties include supporting and implementing parts marketing strategies to increase market share of genuine parts, improving communication with customers, and achieving annual part sales objectives.

You will also support and implement service standards to increase workshop throughput, drive campaigns, warranty compliance, customer satisfaction, and efficiencies.

**Responsibilities and Duties**

• Analyze and compare parts sales data to identify opportunities to increase overall sales and promote brand competitiveness.

• Support dealers by analyzing parts sales and comparing with units in operation data to identify gaps and opportunities.

• Drive objectives to manage customer events, information days, and displays in the market to inform customers of benefits of UD Trucks genuine parts.

• Manage the implementation of the service/maintenance plan through the dealer network in a structured and focused manner.

• Ensure regular measurement, corrective action, and feedback is maintained.

• Manage relationships with dealer aftersales and fleets by attending monthly technical and operational liaison meetings.

• Ensure a competent and professional service to the dealer network.

**Requirements**

• Mechanical Engineer Degree or Road Transport qualification.

• Minimal 5+ years of experience in aftermarket and sales.

• Strong customer centric focus, strong business acumen, and strategic thinking.

• Strong negotiation skills, strong problem-solving skills with innovation fundamentals.

• Financial and cost management skills, excellent communication and presentation skills in English.

• Self-motivated, collaborative, proactive, and positive attitude with a strong work ethic.


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