Aftermarket Manager

3 weeks ago


Pretoria, Gauteng, South Africa Flink Recruitment Full time
Job Title: Aftermarket Manager

UD Trucks is seeking a highly skilled and experienced Aftermarket Manager to join our team in Africa. As a key member of our organization, you will be responsible for delivering value to the company by taking care of African countries.

Key Responsibilities:
  • Support and implement parts marketing strategies to increase market share of genuine parts and improve communication with customers.
  • Implement service standards to increase workshop throughput, limit downtime, drive campaigns, warranty compliance, and customer satisfaction.
  • Analyze and compare parts sales data to identify opportunities to increase overall sales and promote brand competitiveness.
  • Support dealers by analyzing parts sales and comparing with units in operation data to identify gaps and opportunities.
  • Manage relationships with dealer aftersales and fleets by attending monthly technical and operational liaison meetings.
  • Ensure a competent and professional service to the dealer network through input to the training department on service technical development needs.
  • Assist internal departments with resolving customer complaints and plan and implement corrective action.
  • Ensure the dealer network in Africa has optimized workshop processes that guarantee success, customer satisfaction, and uptime.
  • Annually audit dealer network to ensure compliance with processes, policies, tools, skills, and training.
  • Ensure proper KPIs submissions from dealer level to support strategy, identify gaps, and improve.
Requirements:
  • Mechanical Engineer Degree or Road Transport qualification.
  • Minimal 5+ years of experience in aftermarket and sales.
  • Strong customer-centric focus.
  • Strong business acumen and strategic thinking.
  • Strong negotiation skills.
  • Strong problem-solving skills with innovation fundamentals.
  • Financial and cost management skills.
  • Excellent communication and presentation skills in English.
  • Self-motivated, collaborative, proactive, and positive attitude with an owner's mentality.
  • Adaptability and agility to changes around you.

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