Customer Support Specialist

1 day ago


Johannesburg, Gauteng, South Africa Cartrack Full time

We have a great opportunity for seasoned customer care professionals at Cartrack. As a leading smart mobility tech company with over 1,750,000 subscribers across 23 countries, our teams are collaborative, vibrant, and fast-growing.

Our Customer Care department is looking for self-starters with a positive attitude who can provide exceptional telephonic customer service to customers. The successful candidate will be responsible for providing first call resolution to customers and delivering top-notch customer support.

Key Responsibilities:
  • Resolve customer inquiries and issues on the first call.
  • Provide exceptional customer service via telephone.
  • Assist customers with their concerns and queries.
Requirements:
  • Bachelor's degree or equivalent.
  • Minimum of 2 years experience in customer-facing roles.
  • Strong verbal and written communication skills.
  • Solution-focused approach.


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