Global Support Specialist

2 days ago


Johannesburg, Gauteng, South Africa Amazon Full time

**The Role**

We're seeking a highly motivated Global Support Specialist to join our AWS Support team. As a Global Support Specialist, you'll be responsible for providing world-class support to our customers, driving incident resolution, and collaborating with cross-functional teams to improve the overall customer experience.

**Key Responsibilities:**

  • Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams
  • Contribute to Problem Records for customers
  • Conduct continuous real-time proactive monitoring of customer metrics

**Requirements:**

  • 5+ years experience in a similar role
  • 3+ years of virtualization, orchestration and cloud computing (e.g., Hypervisors, VMware, Xen) experience
  • 3+ years of network and operating system support experience

This is an exciting opportunity to join a dynamic team, work on complex technical projects, and contribute to the growth and success of our organization.



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