Global Support Specialist
2 days ago
**The Role**
We're seeking a highly motivated Global Support Specialist to join our AWS Support team. As a Global Support Specialist, you'll be responsible for providing world-class support to our customers, driving incident resolution, and collaborating with cross-functional teams to improve the overall customer experience.
**Key Responsibilities:**
- Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams
- Contribute to Problem Records for customers
- Conduct continuous real-time proactive monitoring of customer metrics
**Requirements:**
- 5+ years experience in a similar role
- 3+ years of virtualization, orchestration and cloud computing (e.g., Hypervisors, VMware, Xen) experience
- 3+ years of network and operating system support experience
This is an exciting opportunity to join a dynamic team, work on complex technical projects, and contribute to the growth and success of our organization.
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