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Front Desk Ambassador
1 week ago
Kana Hotel Group's mission is to deliver exceptional service and value to our guests, creating a welcoming atmosphere that sets us apart in the industry.
We strive to achieve this goal by fostering a culture of friendly employee behavior and continuous improvement, empowering our Team Members to drive quality and innovation.
As a leading hotel company, we seek passionate individuals who share our commitment to hospitality and want to grow with us. Our leadership team members have been promoted from within the company, demonstrating our dedication to developing talent.
Guests can expect personalized attention and a warm welcome from our staff, who will go above and beyond to meet their needs. In return, you will be given opportunities to advance your career and contribute to the success of our organization.
We are proud to offer a comprehensive benefits package, including:
- Medical
- Vision
- Dental
- Immediate Pay - earned wage access
- Vacation time
- Sick time
- Holiday pay
- Bonus opportunities
- Brand-specific employee discounts
- Long term / short term disability
- Life insurance
- Welcome guests and facilitate seamless check-in and check-out procedures
- Adhere to cash and credit card handling protocols as per hotel and brand standards
- Review room availability and adjust accordingly
- Address credit limit exceptions and obtain necessary approvals
- Manage departures, clear checkouts, and extend stays when necessary
- Update housekeeping room status for accurate inventory management
- Balance departmental finances through daily activity reports
- Ensure cashier shifts are balanced and accurate
- Promote hotel amenities and services to enhance guest experience
- Respond promptly to guest inquiries and resolve complaints efficiently
- Maintain a high level of customer satisfaction through attentive service
- Document guest incidents and accidents for proper follow-up
- A high school diploma or equivalent is preferred
- One year of hospitality experience is required
- Customer service skills and cash handling expertise are essential
- Attention to detail and knowledge of hotel operations are crucial
- Familiarity with local geography, businesses, and community events is beneficial
Kana Hotel Group is committed to providing equal employment opportunities to all employees and applicants, promoting diversity and inclusion in every aspect of our business.