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Front Desk Coordinator

2 weeks ago

Pretoria, Gauteng, South Africa HR Genie Full time

As a key member of the HR Genie team, you will play a vital role in ensuring that our Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Key Responsibilities
  • Assisting with Club Administration when necessary, maintaining accurate records and supporting staff as required.
  • Cash management, processing transactions and maintaining a secure environment.
  • Effective communication with members and staff, providing exceptional customer service and resolving any issues promptly.
  • Managing the Reception area, including supervision of Receptionists and monitoring access for staff and members.
  • Reception stock control, ordering supplies and maintaining a well-stocked area.
Requirements
  • Able to motivate staff and lead by example, promoting a positive work environment.
  • Advanced levels of administrative accuracy, ensuring precision and attention to detail.
  • Friendly and efficient qualities, reflecting the HR Genie way and enhancing member experiences.
  • Honesty and integrity, upholding our values and maintaining confidentiality when necessary.
  • Excellent communication skills, liaising with members and staff at all levels and resolving conflicts efficiently.
  • Ability to work shifts, flexibility and adaptability are essential for this role.
  • Possess high level energy levels, maintaining a proactive approach and motivating others.
  • Previous experience within a front desk or welcome desk position is an added advantage.
  • Proven track record in managing staff, planning, organising, conflict handling and problem solving.