Front Desk Administrator
2 weeks ago
We are looking for a Front Desk Administrator / Receptionist who is friendly, well-spoken, detail-oriented and thrives under pressure.
Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand. A friendly, professional, guest-oriented approach is central to the role.
Responsibilities- Welcome all guests to the store with a friendly, warm and professional attitude.
- Understand and be able to advise guests on all treatments on the menu.
- Advise clients and sell retail products when WAXITologists are unavailable.
- Actively promote and up / cross-sell treatments.
- Accurately book appointments and handle changes made to appointments.
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Handle appointments and appointment reminders.
- Coordinate WAXITologist's schedules and bookings.
- Responsible for managing store opening and closing procedures.
- Manage and be responsible for stock counts and inventory control.
- Manage customer complaints.
- Assist with administrative accurate invoice filing and controls.
- Maintain a clean professional working environment by doing hygiene checks.
- Maintain a clean and organised front desk, as per franchise regulations.
- Maintain accurate stock levels with the franchisee.
- Communicate any staff / guest problems that need attention to the franchisee.
- Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management.
- Computer Literate
- Exceptional communication skills (spoken, telephonic and written)
- Organised and systematic
- Detail oriented
- Punctual
- Able to function under pressure in a fast-moving environment
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