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Front Desk Supervisor

2 weeks ago

Pretoria, Gauteng, South Africa Planet Fitness Full time
Job Description

Purpose of the Job:

  • The successful candidate will be responsible for providing exceptional customer service and managing the front desk area in a fast-paced environment.

Key Performance Areas include:

  • Leading by example to maintain a positive and welcoming atmosphere at all times.
  • Assisting with administrative tasks and maintaining accurate records when necessary.
  • Managing cash handling responsibilities, including processing payments and making change.
  • Communicating effectively with members and staff to resolve issues and address concerns.
  • Providing training and guidance to new team members as needed.
  • Maintaining access controls and monitoring security measures to ensure a safe environment.
  • Monitoring stock levels and ordering supplies as required.
  • Handling member complaints in a professional and courteous manner.

Experience & Competencies Required:

  • Able to motivate and lead team members to achieve high standards.
  • Advanced organizational skills with attention to detail.
  • Display excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment and contribute to a positive workplace culture.
  • Proven ability to multitask and prioritize duties in a fast-paced setting.
  • High school diploma or equivalent required; post-secondary education an asset.
  • Previous experience in a front desk or supervisory role preferred.
  • Able to work varied shifts, including evenings and weekends.