Desktop Support Engineer

4 weeks ago


Johannesburg, Gauteng, South Africa The Skills Mine Full time
Technical Service Technician Job Description

We are seeking an experienced Technical Service Technician to join our team at The Skills Mine. As a key member of our technical support team, you will be responsible for providing effective technical support and problem resolution for all relevant IT services to end users.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing technical support and resolving queries in a timely and efficient manner
  • Resolving hardware and software issues, as well as troubleshooting computer systems and IT frameworks
  • Performing onsite and offsite hardware, software, and cloud solutions/platform updates and repairs
  • Collaborating with IT teams to resolve complex technical issues
  • Providing equipment set-up support for new joiners
Requirements

To be considered for this role, you will need:

  • Diploma/NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification
  • 3+ years of experience in IT User Support or relevant experience
  • Experience in IT User Support, Microsoft Azure, Microsoft 365, or relevant experience
  • Microsoft Desktop Support Administrator Certification
  • MCSE - Cloud Platform and Infrastructure certification
  • ITIL Practitioner certification
Compensation and Benefits

We offer a competitive salary of $70,000-$90,000 per annum, commensurate with experience. In addition, you can expect ongoing training and professional development opportunities, as well as a dynamic and supportive work environment.


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