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Night Shift Customer Support Associate

2 weeks ago

Cape Town, Western Cape, South Africa TTEC Full time

At TTEC, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in helping us achieve this goal.

Company Overview:

TTEC is a global company that provides customer service, messaging, texting, and video chatting services to many of the world's leading brands. Our commitment to making customers happy has driven our success since 1982.

Job Requirements:

  • 6 months or more of customer services experience
  • High school diploma or equivalent
  • Recognize, apply and explain your product or service knowledge
  • Computer experience

Key Responsibilities:

  • Answering incoming communications from customers
  • Conducting research to provide answers
  • Resolving issues

Benefits:

  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives