Key Account Manager
1 month ago
Job Overview
We are seeking an experienced Key Account Manager to lead our South African Contact Centres. As a Key Account Manager, you will be responsible for managing interdepartmental relationships and driving sales and operation excellence initiatives.
About the Role
This is a senior leadership position that requires a strong track record of delivering results-driven sales strategies, excellent customer service, and team management skills. You will work closely with internal stakeholders and partners to drive business opportunities and maximize sales potential.
Main Responsibilities
- Manage interdepartmental relationships to ensure seamless collaboration and effective communication.
- Develop and implement sales strategies to achieve revenue targets and exceed customer expectations.
- Lead and develop high-performing teams to ensure consistency in performance, stability, and succession planning.
- Collaborate with the Sales Management team to drive business growth and improve operational efficiency.
Requirements
To succeed in this role, you will need:
- A minimum of 1 year of experience in a Team Leaders role in a call centre within the South African office.
- Strong interpersonal and leadership skills.
- Problem-solving and decision-making abilities.
- Experience in quality assurance and performance metrics.
What We Offer
Isilumko Staffing (JHB) offers a competitive salary range of R450,000 - R550,000 per annum, depending on experience, plus a comprehensive benefits package.
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