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Operational Administrator Position

1 month ago

Cape Town, Western Cape, South Africa Sanlam Full time

Company Overview

Sanlam Developing Markets (SDM) is a leading financial services provider in South Africa, catering to entry-level and emerging middle markets. Our mission is to deliver simple and affordable financial solutions tailored to clients' unique needs.

About the Job

We are seeking an experienced Operational Administrator to join our team at Sanlam. As an Operational Administrator, you will be responsible for ensuring seamless day-to-day operations, providing administrative support, and driving process efficiency.

Key Responsibilities

  • Manage new business intake, ensuring timely processing and adherence to SOPS.
  • Coordinate training material orders and prepare documentation for sales managers, BDs, and advisors.
  • Maintain accurate records, update branch training registers, and ensure compliance with legislative requirements.
  • Provide exceptional customer service, resolving queries, claims, and amendments efficiently.
  • Assist with technological support, data analysis, and reporting, ensuring high-quality output.

Requirements

  • 2-3 years of experience in an administrative role, preferably in the insurance industry.
  • Demonstrated expertise in client engagement, office management, and task management systems.
  • Maturity in risk management, debt, MI, and budgeting.

Salary and Benefits

The estimated salary for this position is around R250,000 per annum, depending on qualifications and experience. We offer a comprehensive benefits package, including medical aid, retirement fund, and generous leave entitlement.

Career Development

Sanlam values employee growth and development. As part of our team, you will have access to training opportunities, career guidance, and mentorship programs, enabling you to reach your full potential.