Luxury Spa Operations Manager

3 weeks ago

Cape Town, Western Cape, South Africa The Legends Agency Full time

About The Legends Agency

We are a renowned luxury brand seeking an exceptional individual to join our team as an Assistant Spa Manager at our Langaro Spa in Camps Bay. This is a fantastic opportunity for a motivated and experienced professional to take their career to the next level.

Salary: R450,000 - R550,000 per annum

Job Description:

As an Assistant Spa Manager, you will be responsible for supporting the Spa Manager in overseeing daily operations, ensuring seamless administration and coordination of spa services, salon activities, fitness programs, and wellness initiatives. Your primary focus will be on delivering exceptional guest experiences, maintaining high standards of service quality, and fostering a positive team environment.

Key Responsibilities:

  • Support Daily Operations: Collaborate with the Spa Manager to manage front desk operations, spa facilities, and coordinate spa services, ensuring efficient day-to-day functioning.
  • Deliver Exceptional Service: Maintain high standards of customer service, interacting professionally with guests, addressing concerns promptly, and ensuring satisfaction and loyalty.
  • Lead and Train Staff: Develop and oversee staff training programs, promoting excellence in service delivery, and creating a positive work environment that encourages growth and development.
  • Manage Client Relations: Respond to guest inquiries and resolve issues efficiently, upholding company standards and health regulations within all spa operations.

Requirements:

  • Educational Background: A Grade 12 certificate or equivalent; qualifications in Somatology (CIDESCO, SAAHSP, and/or ITEC) are advantageous.
  • Experience: A minimum of 5 years in the spa or beauty industry, with at least 1 year in an assistant managerial or supervisory role.
  • Technical Skills: Proficient in Microsoft Office (especially Excel), familiar with Opera and ESP systems, and knowledgeable about spa management software.

Skills and Qualities:

  • Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with guests and team members.
  • Leadership Qualities: Ability to lead a team while fostering a collaborative and positive work environment.
  • Problem-Solving Abilities: Strong analytical skills to manage conflicts and resolve issues efficiently.
  • Attention to Detail: Meticulous approach to maintaining high standards of cleanliness and service quality.
  • Customer Service Orientation: A commitment to providing exceptional service that enhances guest satisfaction.

Why Join Us?

This position offers an incredible opportunity to work in a luxurious setting that values employee growth and wellness. As our Assistant Spa Manager, you will play a key role in enhancing the guest experience while contributing to a serene atmosphere that promotes relaxation and rejuvenation.

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