Avaya Technical Specialist

2 months ago


Cape Town, Western Cape, South Africa Dimension Data Full time
Job Title: Avaya Engineer

Dimension Data is seeking a highly skilled Avaya Engineer to join our team. As an Avaya Engineer, you will be responsible for providing technical support and expertise to our clients, ensuring the smooth operation of their Avaya systems.

Key Responsibilities:
  • Provide second-level support to clients, identifying and resolving technical issues with Avaya systems.
  • Work closely with clients to understand their technical requirements and provide tailored solutions.
  • Collaborate with internal teams to ensure seamless delivery of Avaya services.
  • Stay up-to-date with the latest Avaya technologies and best practices.
  • Develop and maintain technical documentation and knowledge articles.
Requirements:
  • 4-6 years of experience in Avaya Telephony administration as a Senior Support Engineer.
  • Expert knowledge of Avaya concepts, Solution concepts, and Contract Centre architecture.
  • Working knowledge of technical documentation and experience in coordination with TAC.
  • ITIL v3/4 Foundation certification.
  • Any of the below Avaya certifications: ACE, APSS, APDS, AIPS, ASPS, ACIS, ACSS.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to the latest Avaya technologies and training.


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