Avaya Systems Engineer

2 months ago


Cape Town, Western Cape, South Africa Dimension Data Full time

About the Role

We are seeking a highly skilled Avaya Systems Engineer to join our team at Dimension Data. As an Avaya Systems Engineer, you will be responsible for providing technical support to our business, ensuring that all teams have access to their devices and data wherever they are in the world.

Key Responsibilities

  • Provide IT technical support to all teams within the organisation, ensuring seamless access to devices and data.
  • Build strong relationships with colleagues from other departments to share knowledge and solve problems as a team.
  • Work under pressure, managing multiple projects simultaneously and prioritizing tasks effectively.
  • Coordinate with peers and additional resources for incident analysis, resolution, and management.
  • Provide direct client support to resolve computer issues.

Requirements

  • Three years of experience in an Avaya environment, preferably with a strong background in IT support.
  • Avaya certification is a plus, but not required.
  • Bachelor's degree in Computer Science, Information Technology, or a related field is required.
  • Three or more years of experience in software development and/or IT architecture.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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