Avaya Systems Engineer

2 weeks ago


Cape Town, Western Cape, South Africa Dimension Data Full time
Avaya Engineer Role

We are seeking a skilled Avaya Engineer to join our team at Dimension Data. As an Avaya Engineer, you will be responsible for providing IT technical support to our business, ensuring that all teams have access to their devices and data worldwide.

Key Responsibilities:

  • Provide IT technical support to all teams within the organisation.
  • Ensure that teams have access to their devices and data wherever they are in the world.
  • Build strong relationships with colleagues from other departments to share knowledge and solve problems as a team.
  • Work under pressure, managing multiple projects at once.

Requirements:

  • Demonstrate problem analysis techniques and be creative and innovative when handling workstation problems.
  • Gather relevant information from customers, other users, documentation, and communications systems.
  • Coordinate with peers and additional resources for incident analysis, resolution, and management.
  • Provide direct client support to resolve computer issues.

Qualifications:

  • Three years of experience in an Avaya environment preferred.
  • Avaya certification is a plus.
  • Bachelor's degree in Computer Science, Information Technology, or related field required.
  • Three years of experience in software development and/or IT architecture.


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