Senior Avaya Telephony Engineer

3 days ago


Cape Town, Western Cape, South Africa Dimension Data Full time
Job Overview

We are seeking an experienced Senior Avaya Telephony Engineer to join our team at Dimension Data. This role will be responsible for providing technical support and solutions to clients, ensuring that their IT infrastructure and systems remain operational.

The ideal candidate will have a strong background in Avaya telephony administration, with experience working as a Senior Support Engineer in a medium to large ICT organisation. They will possess excellent communication skills, with the ability to work across different cultures and social groups.

Key Responsibilities
  • Proactively monitor the work queues and perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
  • Provide second level support to all incidents, requests and identify the root cause of incidents and problems.
  • Communicate with other teams and clients for extending support and escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management.
  • Work with automation teams for effort optimization and automating routine tasks.
  • Coach Service Desk and L1 teams for technical and behavioural skills.
Requirements
  • Degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
  • ITIL v3/4 Foundation certification.
  • Experience in Avaya Telephony administration as a Senior Support Engineer within a medium to large ICT organisation.
  • Expert knowledge on management Avaya concepts, Soluton concepts and Contract Centre architecture within the supported technical domain (i.e. Network, Virtualisation, Security, etc)
Compensation

The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience.



  • Cape Town, Western Cape, South Africa Dimension Data Full time

    Job SummaryAs a Senior Avaya Telephony Engineer at Dimension Data, you will be responsible for providing technical support and expertise to clients with Avaya Aura systems. Your primary objective will be to ensure that clients' IT infrastructure and systems remain operational, through proactive monitoring, identifying, investigating, and resolving technical...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    Job SummaryJob Title: Senior Avaya Support EngineerJob Type: Full-timeLocation: RemoteJob Description:Responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and systems remain operational.Proactively manage, oversee, monitor, investigate and resolve escalated technical incidents and problems to ensure the...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Avaya Solutions Expert to join our team. As an Avaya Systems Engineer, you will be responsible for providing technical support to clients and ensuring the smooth operation of their IT infrastructure.Main ResponsibilitiesProvide technical support to clients and resolve complex technical...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    Job SummaryWe are seeking an experienced Avaya Engineer to join our team at Dimension Data. As an Avaya Engineer, you will be responsible for providing IT technical support to our business, ensuring that all teams have access to their devices and data wherever they are in the world.You will work closely with colleagues from other departments to share...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    About this roleWe are seeking a highly skilled Senior Avaya Support Engineer to join our Dimension Data team.


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    Avaya Engineer Role at Dimension DataWe are seeking a skilled Avaya Engineer to join our team in delivering exceptional IT support services to our business.As an Avaya Engineer, you will play a critical role in ensuring the smooth operation of our IT systems and providing technical assistance to various teams within the organisation. Your responsibilities...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    Job SummaryWe are seeking an Avaya Engineer to join our Dimension Data team. In this role, you will provide IT technical support to all teams within the organization and ensure they have access to their devices and data worldwide.You will be responsible for building strong relationships with colleagues from other departments to share knowledge and solve...


  • Cape Town, Western Cape, South Africa The Skills Mine Full time

    Job DescriptionThe Skills Mine is seeking a highly skilled Senior Backend Software Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and maintaining scalable systems and integrations with telephony and CRM platforms.Key ResponsibilitiesArchitect and build scalable systems and integrations...


  • Cape Town, Western Cape, South Africa The Skills Mine Full time

    The Skills Mine seeks a seasoned Backend Engineer to lead the development of scalable systems and integrations.Estimated salary: $120,000 - $180,000 per year.About The JobWe are looking for an experienced professional with a strong background in backend web development. As a Senior Backend Engineer at The Skills Mine, you will be responsible for architecting...


  • Cape Town, Western Cape, South Africa Sabio Full time

    Unlock Your Potential in Avaya TechnologySabio is a leading global company that empowers businesses to build high-quality, secure, and robust platforms. We collaborate with top brands and partners worldwide, providing expertise and solutions that meet our customers' evolving needs.We offer innovative products and services centered around real-time...


  • Cape Town, Western Cape, South Africa Voyc Full time

    About VoycVoyc is a fast-growing SaaS company that provides innovative compliance monitoring solutions for the financial services industry. Our mission is to revolutionize the industry by harnessing advanced AI and machine learning technologies.Role OverviewWe are seeking a highly skilled Senior Backend Engineer to join our dynamic team. As a key member of...


  • Cape Town, Western Cape, South Africa Voyc Full time

    About VoycVoyc is a fast-growing SaaS company that provides innovative compliance monitoring solutions for the financial services industry. We leverage advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to...


  • Cape Town, Western Cape, South Africa Voyc Full time

    About VoycVoyc is a fast-growing SaaS company that provides innovative compliance monitoring solutions for the financial services industry. We leverage advanced AI and machine learning to ensure firms can monitor and improve their customer interactions effectively. As we expand our customer base and product offering, we're looking for talented individuals to...


  • Cape Town, Western Cape, South Africa Dimension Data Full time

    Job OverviewThe Network Infrastructure Engineer is responsible for delivering high-quality network services to clients by proactively identifying and resolving technical incidents and problems. This role involves maintaining a high level of service to clients by ensuring zero missed service level agreement (SLA) conditions.Key ResponsibilitiesEnsure that...


  • Cape Town, Western Cape, South Africa The Skills Mine Full time

    Key Responsibilities:Design and implement scalable systems and integrations with telephony and CRM platforms.Maintain and monitor integrations, including product metrics, data deletion, and retention.Manage technical debt and ensure our systems scale efficiently.Collaborate with other teams to deliver high-quality features aligned with customer needs.Provide...


  • Cape Town, Western Cape, South Africa Sabio Full time

    UC Technical Specialist RoleSabio, a global company and leading UK Contact Centre solution supplier, is seeking a passionate and enthusiastic UC Technical Specialist to join their team.As a UC Technical Specialist, you will bring deep domain knowledge of the solutions employed by our customers, identifying, isolating, and resolving issues within key areas...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionThis WFM role is responsible for creating schedules based on forecast and actual trends.We are looking for a professional who can improve efficiencies and enhance utilization of resources.Support real-time teams to manage and achieve the SLAs.Key Responsibilities:Expert level understanding of Workforce management principles such as Erlang C...


  • Cape Town, Western Cape, South Africa Sandi Crowther Recruitment Full time

    Job OverviewWe are seeking an experienced Senior Sales Professional to join our team in the Western Cape. The ideal candidate will have a proven track record in senior sales roles within the Public and Municipalities, Agencies and Parastatals Sector.Key ResponsibilitiesManage existing client relationships and generate new business opportunitiesAchieve...


  • Cape Town, Western Cape, South Africa Hire Resolve Full time

    Job Title: Field Service Engineer - IT Infrastructure SpecialistJob Summary: We are seeking a skilled Field Service Engineer to provide technical support, maintenance, and troubleshooting services for our client's IT infrastructure.Key Responsibilities:Provide solution and product-specific consultation and support.Configure and set up networking devices for...


  • Cape Town, Western Cape, South Africa Hire Resolve Full time

    Job Summary: We are seeking a skilled Field Service Engineer to provide technical support, maintenance, and troubleshooting services for our client's products in the IT industry.Key Responsibilities:Provide solution and product-specific consultation and support.Configure and set up networking devices for deployment on the Vodacom Network.Ensure devices are...