Quality Assurance Manager
4 weeks ago
Quality Assurance Manager
About the Role:We are seeking an experienced Quality Assurance Manager to lead and manage our Quality department within a BPO setting. The successful candidate will be responsible for developing and implementing quality assurance strategies and programs, monitoring and evaluating quality metrics to ensure compliance and improvement.
Key Responsibilities:- Lead and manage the Quality team in resolving quality-related issues and implementing corrective actions.
- Collaborate with other departments to enhance quality processes and procedures.
- Provide regular reports and analysis on quality performance to senior management.
- Maturity of Education: Matric
- Proven experience in a quality management role within a BPO or contact centre environment.
- Strong understanding of quality assurance principles and methodologies.
- Excellent communication and leadership skills.
- Minimum of 5 years of experience in a senior quality management role.
- Experience working in a contact centre or call centre environment.
$90,000 - $120,000 per annum, depending on location and experience.
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