Quality Assurance Manager

4 weeks ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title:

Quality Assurance Manager

About the Role:

We are seeking an experienced Quality Assurance Manager to lead and manage our Quality department within a BPO setting. The successful candidate will be responsible for developing and implementing quality assurance strategies and programs, monitoring and evaluating quality metrics to ensure compliance and improvement.

Key Responsibilities:
  • Lead and manage the Quality team in resolving quality-related issues and implementing corrective actions.
  • Collaborate with other departments to enhance quality processes and procedures.
  • Provide regular reports and analysis on quality performance to senior management.
Requirements:
  • Maturity of Education: Matric
  • Proven experience in a quality management role within a BPO or contact centre environment.
  • Strong understanding of quality assurance principles and methodologies.
  • Excellent communication and leadership skills.
Desirable Experience:
  • Minimum of 5 years of experience in a senior quality management role.
  • Experience working in a contact centre or call centre environment.
Estimated Salary:

$90,000 - $120,000 per annum, depending on location and experience.



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