Operations Manager

14 hours ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

WNS Global Services is seeking an experienced Operations Manager - Quality Assurance to join our team. This is a rewarding role for individuals who are passionate about delivering high-quality services and driving business growth.

About the Role:

The Operations Manager - Quality Assurance will be responsible for leading quality assurance initiatives, ensuring compliance with regulatory requirements, and maintaining accurate records of business intelligence data. The successful candidate will have excellent analytical skills, strong communication abilities, and a proven track record of success in a similar role.

Key Responsibilities:

  • Quality Assurance Management: Develop and implement quality assurance plans, conduct hazard analyses, and identify critical control points to prevent non-compliance.
  • Business Intelligence Data Analysis: Collect, analyze, and summarize business intelligence data to support recommendations for action and inform strategic decisions.
  • Team Leadership: Recruit, select, orient, train, assign, schedule, coach, and counsel employees to achieve quality assurance human resource objectives.
  • Document Control: Prepare quality documentation and reports, including failed processes, stability studies, recalls, corrective actions, and re-validations.

Requirements:

  • Relevant Qualifications: Relevant tertiary qualification or equivalent experience.
  • Minimum 3 Years' Experience: Minimum 3 years' experience in a quality management role within the contact center industry.
  • Strong Interpersonal Skills: Strong interpersonal skills, written and oral communications skills.
  • Ability to Work Independently: Ability to work independently and well in a team.

Estimated Salary: $80,000 - $110,000 per annum depending on location and experience.

This is a challenging yet rewarding role for those who are passionate about delivering high-quality services and driving business growth. If you are motivated, results-driven, and committed to excellence, we encourage you to apply.



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