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Quality Assurance Director

1 month ago

Cape Town, Western Cape, South Africa Kontak Recruitment Full time

About the Role

We are seeking a meticulous and passionate Quality Assurance Director to join our team at Kontak Recruitment. This is an excellent opportunity for a highly skilled professional to drive continuous improvement and maintain the highest standards of quality in our organization.

The ideal candidate will have 2 – 3 years of proven experience in quality assurance supervision or a related role, ideally within the food industry. They should possess expertise in quality management systems and risk assessments, as well as in-depth knowledge of food safety standards and product quality assurance.

Key Responsibilities

  • Oversee a robust quality management system that ensures zero tolerance for customer complaints, quality defects, and resource waste throughout the entire production cycle.
  • Integrate quality assurance procedures across all departments, ensuring alignment with existing systems, standard operating procedures (SOPs), and regulatory standards.
  • Manage the sustainable resolution of non-conformances by identifying root causes and implementing corrective actions.
  • Develop and maintain HACCP, VACCP, and TACCP plans, aligning them with FSSC standards, regulations, and customer requirements.
  • Lead internal audits and ensure factories are always audit-ready.
  • Monitor and report on quality performance metrics, including customer complaints, product rejections, and internal quality alerts.
  • Communicate trends and quality improvements to internal teams, management, and relevant external parties.
  • Stay updated on industry best practices, regulations, and standards, ensuring these are implemented within the company.
  • Lead quality assurance initiatives for process improvements, equipment upgrades, and new product introductions.
  • Conduct risk assessments and provide technical support during the planning and execution of trials.
  • Continuously update HACCP, VACCP, and TACCP plans to reflect process and product improvements.
  • Reduce duplication and enhance efficiency by streamlining quality and food safety systems across departments.
  • Set clear departmental goals aligned with company priorities and monitor progress toward these targets.
  • Mentor and guide team members, fostering professional growth and ensuring continuous improvement in their skills.
  • Identify high-potential employees and develop career growth paths for them.
  • Manage employee relations and conflict resolution, creating a positive and productive work environment.
  • Serve as the primary technical and quality assurance contact for the organization.
  • Build and maintain strong relationships with customers, service providers, and suppliers, responding to inquiries and addressing concerns within 48 hours.
  • Represent the company during site visits, audits, and walk-throughs, ensuring positive interactions and showcasing the company's commitment to quality.

What We Offer

Kontak Recruitment is an equal opportunities employer and welcomes applications from all backgrounds. The salary for this position is estimated at R35 000 CTC per month, and it is a permanent role.

This is an exciting opportunity for a motivated individual to take their career to the next level and make a significant contribution to our organization. If you are a driven and detail-oriented professional with a passion for quality assurance, we encourage you to apply.