Quality Assurance Lead

3 weeks ago


Cape Town, Western Cape, South Africa Callforce Direct Full time
Job Summary
    Callforce Direct is seeking a highly motivated and experienced Quality Assurance Lead to join our team. As a Quality Assurance Lead, you will be responsible for ensuring the quality of our incubation team's performance and providing coaching and feedback to improve their skills.
    Key Responsibilities:
    • Develop and implement quality assurance processes to enhance team performance.
    • Analyze and provide feedback on team performance using metrics and data.
    Reporting:
    • Prepare regular reports on team performance and progress towards goals.
    • Identify areas for improvement and develop plans to address these issues.
    Requirements:
    • Proven experience in quality assurance and coaching.
    • Strong analytical and problem-solving skills with ability to interpret data.
    • Excellent communication and interpersonal skills.

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