Customer Service Representative
3 weeks ago
Customer Service Role at RTT
The Customer Service Agent role at RTT is a key position that ensures timely monitoring of deliveries and submission of reports to customers. This role involves maintaining a professional image for the company and attending to customer needs and queries in a prompt and efficient manner.
Key Responsibilities
- Monitoring deliveries and reporting to customers
- Ensuring timely submissions of reports and remarks
- Providing excellent customer service and support
- Liaising with National/Cross Border Branches to achieve delivery SLA
- Logging exceptions and following up on problem trips
- Updating SLE Notes and tracking Client requests
- Assisting Operations and Inhouse Teams as required
Requirements:
- Grade 12 – Matric qualification
- 3-5 years' experience in Customer Service
- Geographical knowledge and company distribution network
- Effective communication, time management, and analytical skills
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