IT Hardware Support Specialist
4 weeks ago
HR-Simplified (Pty) Ltd offers innovative leasing solutions to businesses and institutions, enabling them to finance and purchase technology efficiently and maintain up-to-date IT equipment.
About the RoleWe are seeking a skilled IT Hardware Support Specialist to provide quality assurance, support, education, and guidance in the upgrades, build, deployment, and maintenance of laptops, PCs, and related computer equipment. The ideal candidate will diagnose and resolve technical problems, work in a high-pressure environment, and meet tight timelines to deliver orders to clients.
Key Responsibilities:- Prepare orders according to customer requirements and internal procedures.
- Ensure all dispatched equipment meets order specifications.
- Update spreadsheets with ordered equipment details.
- Perform Quality Control on assessed and prepared equipment.
- Provide Technical Support on laptops, desktops, and related equipment as needed.
- Perform Onsite assessment and data erasure as required.
- Perform BIOS updates across various OEMs, including laptops, desktops, and related assets.
- Assist the receiving department with technical questions on returned assets.
- Assist other areas and departments as needed, which may be outside of normal work scope.
- Strip, clean, and rebuild returned assets before assessment.
- Inspect assets for aesthetic defects, hardware configuration, and OS setup.
- Perform assessment on all returned assets, including desktops, laptops, servers, printers, and networking equipment.
- Perform Data Erasure on all returned assets using internal systems.
- Perform Level 1 repairs on desktop PCs and laptops as needed.
- Perform equipment maintenance as required.
- Adhere to governance systems, policies, procedures, and reporting structures.
- Continuously assess the competitiveness of operations programs and practices against comparable companies, industries, and markets.
- Stay up-to-date on new trends and innovations in operations.
- Manage business risk through continuous internal and external monitoring of business impact and changes in stakeholder needs.
- Lead and guide improvement projects to increase profits or protect against risks in the function.
- Establish and maintain the highest ethical standards in operations practices.
- Ensure the business unit is fully compliant with company initiatives through regular audits and corrective action.
- Oversee relationships with service providers and partners, ensuring services are delivered properly, evaluating performance, and reporting deviations to the relevant department for corrective actions.
- Manage relationships with operational Heads and other Group Executives, acting as a trusted advisor.
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IT Hardware Support Specialist
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