End-user Support Specialist

**Introduction** **Purpose of the role**: **Duties & Responsibilities** - Complex escalations whilst offering mentoring and coaching to junior colleagues in order to upskills those resources. - Provide technical resolution to the client issues raised in tickets. - Leading on specialist fourth line support, and the design, implementation and documentation of...

A company providing secure cloud transformation by combining Microsoft cloud technology with cyber security, and managed services is looking for an End User Workspace Specialist in Cape Town. Location: Cape Town, South Africa Hours: Core UK Operational Hours **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Complex escalations whilst offering mentoring...

**Software End-User Support - **Stellenbosch** A vacancy has arisen in the IT Department of one of our clients, A large International law firm, for a Software End-User Support. **Key areas** **of** **responsibility** **include**: End user IT support Creating, maintaining and publishing all supporting documentation on the various systems General software...

Our client, a well established IT Managed Service Provider is looking for an experienced End User Support Technician in Johannesburg to join their dynamic team. **K**ey requirements**: - Matric. - MCSE/MCSA or equivalent - Minimum 3 years’ experience in IT Customer Service environment - Minimum 3 years’ Infrastructure experience in an IT services...

Are you tech-savvy and ready to take on a role where you can make a real impact? We're on the lookout for a dynamic individual to join our team as a First Line IT Support Specialist. In this role, you'll be the go-to person for providing technical support to our local users, addressing hardware and software issues, and ensuring a seamless IT...

**Job Summary**: **Duties**: - Provide technical support to end-users for various IT issues - Assist in maintaining IT inventory and documentation - Collaborate with the IT team to resolve complex issues - Ensure security and privacy of systems **Experience**: - Proven experience in technical support, customer service, help desk, or a related field -...

The primary purpose of this role is to provide first line IT support to local users. Providing hardware & software support as & when needed, whist continually working with the centralised UK IT team to deliver an excellent internal service. **Principle Duties** - Provide timely & effective technical support to end-users via various communication channels,...

Operating within Mazars South Africa’s Quality and Risk Management department, overseeing various software programs used by the Assurance, Non-Assurance and other departments. The role includes, but is not limited to: - Application support and implementation - Troubleshooting and problem solving - End-user support and training/upskill and Accounting...

Mazars, a leading international audit, tax and advisory services firm, has a challenging opportunity available in our IT departmet based in Century City. To provide a support service to ensure that PCs (IT equipment), telephones, printers, cell phones and equipment are functioning optimally at all times. **Duties and Responsibilities**: Provide 1st and 2nd...

**_Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service! _** Our Western Cape branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to...

**_Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service! _** Our Century City branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to...

The Junior Support Specialist is responsible for assisting clients where needed and enhancing the client experience. The role involves processing complaints and issues related to products or services. Additionally, the Junior Support Specialist assists clients with completing purchase requests, upgrade requests and returns, and frequently provides technical...

**Skills **& requirements****: 01. KEY RESPONSIBILITIES: **Troubleshooting and Issue Resolution** - Manage system incidents and work with development, CX and product teams to identify root cause and drive rapid resolution to system incidents - For certain products, handle incoming requests, escalations and issue resolution **Operational User Support** -...

We are looking for an IT Support Administrator to join our team and offer system support and administration to meet the organization and user requirements. Your primary duties will include maintenance of computer networks, hardware, software, and other related systems and replacing faulty network hardware components when necessary. You will also be working...

Online Financial Advisor is on the hunt for a certied IT support specialist to join our team. **Requirements**: - Diploma / Degree in Information Technology - Matric - 1/2 years experience as a IT support specialist - 1/2 years Call centre experience **Requirements**: - Managing and storing data using computer - Installing, configuring and maintaining...

**Job Advert Summary**: Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has eight brands, namely, Spur Steak Ranches, Spur Grill & Go, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional...

Join this leading safari company and be responsible for handling the administrative aspects of agent sales. Support the Sales Specialists, check property availability, confirm all services, check invoices match costs in quote systems and reconfirm travel bookings. Matric, clear ITC and criminal record; and previous Safari experience is essential. Fully COVID...

Our Group Supply Division is looking for a** GDS** **Specialist** as a member of the Technical Supply Team based in Cape Town. **About the Role** The GDS (Global Distribution System) Specialist ensures effective access to the integrated airline content on the direct GDS systems portals. This role will play a pivotal part in accessing the airlines'...

**Job Role/Title**: **Service Desk Analyst 1st Level - SA** **Reporting To**: **Service Desk Manager/ Team Leader** **Job Type**: **Full Time** **Location**: **Hybrid (Initial In-Office)** **Hours** **24/7 Service Shifts according to business requirements **About Kocho** We believe specialist UK firms deserve the same level of service they would give...

Centre Support Officer - ENRICH in Africa Centre ENRICH in Africa (EiA) is an EU-funded Horizon 2020 project and strives to connect the African and European innovation support ecosystems and focuses on directly supporting two main target groups in both continents: incubators & accelerator hubs and start-up & SME innovators. We facilitate the growth of...