Account Manager

3 days ago

Johannesburg, Gauteng, South Africa Paymentology Full time
Unlock Your Potential as an Account Manager at Paymentology

Join our dynamic team at Paymentology, a global leader in payments, and take on the exciting challenge of an Account Manager role. As a key member of our team, you will play a vital part in fostering strong relationships with our clients, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain trust-based relationships with key client stakeholders, acting as a supportive advocate within the organization.
  • Account Strategy and Planning: Assist in the development and implementation of Success Plans tailored to each client's strategic goals and business objectives.
  • Service Delivery and Client Feedback: Ensure timely and successful delivery of solutions by coordinating with internal teams, manage client expectations, and drive initiatives to gather feedback.
  • Business Development and Growth: Identify and support opportunities for upselling and cross-selling, drive contract renewals, and leverage strategic insights to add value and enhance client satisfaction.
  • Reporting and Data Analysis: Prepare and present detailed reports on KPIs during strategic meetings, track annual success plan achievements, and support the development of strategic recommendations.
  • Leadership and Training: Provide clients with basic training and resources to maximize the value of our services, assist in conducting workshops and seminars to educate clients on industry trends, best practices, and innovative solutions.
  • Problem Solving and Conflict Resolution: Address and resolve client issues promptly and effectively, escalate to senior account managers when necessary, and identify potential problems early to support proactive solutions.
  • Crossfunctional Collaboration: Collaborate with product marketing and sales teams to align client strategies with organizational goals, work with other account managers to ensure a unified high-quality experience across all regions.
What You Can Expect:

At Paymentology, we value making a difference to the lives of our employees and the communities we operate in. As an Account Manager, you will work with a diverse global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Requirements:

  • Higher education in management, marketing, or business is preferred but not required.
  • 5+ years in key account management or client relationship management, preferably in a global SaaS environment related to financial services.
  • Experience in the payments domain and stakeholder management.
  • Ability to work in a fast-changing environment with an agile mindset.
  • Familiarity with businesses that operate 24/7.
  • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent multitasking and time management skills.
  • Proficient in resolving client issues and conflicts.
  • Strong skills in tracking and interpreting client data.
  • Experienced in renegotiating contracts and pricing with key clients.
  • Meticulous attention to detail.
  • Excellent verbal and written communication in English.
  • Highly self-motivated and willing to take ownership and initiative.

Remote Work: Yes

Employment Type: Independent Contractor

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