Travel Coordinator

1 month ago

Soweto, Gauteng, South Africa RMV Solutions Recruitment Full time
Job Title: Travel Specialist

Join our team as a Travel Specialist and take on the exciting challenge of planning and arranging travel experiences for groups and group series in southern Africa.

Key Responsibilities:
  • Evaluate client requirements, including interests, needs, and budget constraints, to provide tailored travel solutions.
  • Provide timely quotes for all requested services, ensuring accurate pricing and availability.
  • Make reservations for requested services, ensuring seamless coordination with suppliers.
  • Acknowledge receipt of requests from agents and respond promptly to ensure timely confirmations.
  • Organize client files according to company standards, maintaining accurate and up-to-date records.
  • Input reservations into the Tourplan system, ensuring efficient management of travel arrangements.
  • Confirm services with suppliers, ensuring high-quality experiences for clients.
  • Maintain ongoing communication with agents regarding reservation status, payments, deadlines, and reservation terms.
  • Coordinate Meet and Greets when necessary, ensuring smooth interactions between clients and suppliers.
  • Manage documentation for all reservations, including itineraries, travel packs, vouchers, and rooming lists.
  • Ensure timely invoicing of clients for all services, providing accurate and prompt invoices.
  • Handle payments and address account inquiries, maintaining excellent customer service.
  • Arrange tour guide services as needed, ensuring high-quality experiences for clients.
  • Secure competitive rates with preferred suppliers, ensuring cost-effective solutions for clients.
Requirements:
  • High school diploma or equivalent.
  • Preferably a qualification in Travel & Tourism.
  • Minimum of 5 years of experience working with groups and group series in the tourism sector.
Competencies:
  • Proficiency in analyzing detailed group costs and itineraries.
  • Familiarity with Tourplan software is advantageous.
  • Ability to negotiate availability and rates with suppliers.
  • Strong knowledge of South African and regional geography.
  • Excellent product and logistical understanding.
Salary and Benefits:

Competitive salary based on relevant experience. Our company offers a dynamic and supportive work environment, opportunities for professional growth, and a comprehensive benefits package.

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