Digital Account Manager

2 days ago

Cape Town, Western Cape, South Africa Machine_ Full time

Job Title: Digital Account Manager

About the Role:

We're seeking a highly skilled Digital Account Manager to join our team at Machine_. As a Digital Account Manager, you will be responsible for managing TTL campaigns with a predominantly digital focus, communicating with clients on a day-to-day basis, and ensuring seamless delivery of services.

Key Responsibilities:

  • Manage TTL campaigns and communication with clients from start to finish with minimal senior supervision.
  • Manage client expectations and service delivery by being a focal point for day-to-day interaction.
  • Master client business and relationships to be a client partner, indispensable to their business, ensuring longevity and partnership.
  • Understand the client, strategy, and agency process to deliver efficiently and to the highest quality.
  • Take full ownership of projects, taking accountability for all work presented and delivered.
  • Support Account Directors and Business Unit Directors in driving and meeting financial targets.
  • Empower seniors with correct information to ensure they correctly support you and the client.
  • Honest conversations with clients to enable your team to deliver excellence and create trust through positive outcomes.
  • Be a strategic partner to clients, enabling you to guide and drive better work, better business conversations, and build business.
  • Maintain the integrity of the creative strategy and work throughout the campaign.
  • Manage different personalities and strive to get the best out of each individual.
  • Keep abreast of industry trends to add additional value to client businesses.

Requirements:

  • Relevant tertiary qualification in Marketing or Business Communications.
  • Minimum 3 years working experience as an Account Manager with 1 year as Mid-Level Account Manager in an Advertising Agency or similar environment.
  • Proficient in MS Office.
  • TTL and Digital experience is essential.
  • Experience working on Chase.
  • Good command of the English language (both verbal and written).
  • Strong presentation skills.
  • Strong administrative and organisational skills.
  • Strong numerical skills (financial and budget management experience).
  • Strong multitasking skills (ability to work on more than one brief at any given time).

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