Chief SaaS Operations Strategist

4 weeks ago


CapeTown, South Africa The Legends Agency Full time

At The Legends Agency, we are seeking an exceptional Chief SaaS Operations Strategist to lead and elevate our SaaS operations to the next level.

Salary: $120,000 - $180,000 per year

About the Role:

We are looking for a visionary leader with a strong technical background in SaaS platforms who thrives on operational excellence and driving strategic growth. As the Chief SaaS Operations Strategist, you will oversee the development, management, and optimization of our SaaS platform, ensuring it aligns with business goals and delivers unparalleled value to our clients.

About You:

  • You have proven experience as a technical or operations leader in a SaaS environment.
  • You possess a strong background in software development, cloud technologies, and platform management.
  • You excel at problem-solving with a track record of driving operational improvements.
  • You have experience managing cross-functional teams, including engineers, product managers, and support staff.
  • You understand SaaS metrics (e.g., churn rate, LTV, CAC) and operational KPIs.
  • You are an exceptional communicator to engage with both technical teams and business stakeholders.

Responsibilities:

  1. Define and execute the technical and operational strategy for the SaaS platform, ensuring scalability and innovation.
  2. Oversight of the development and continuous improvement of the SaaS platform, guaranteeing best-in-class performance and reliability.
  3. Implementation and refinement of processes for product delivery, client onboarding, and system maintenance to meet SLAs and exceed customer expectations.
  4. Building, mentoring, and leading cross-functional teams, fostering a culture of collaboration, accountability, and innovation.
  5. Leveraging analytics and reporting to optimize platform performance and operational efficiency.
  6. Closely working with leadership, sales, and client success teams to align technical capabilities with business goals.


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