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Data Center Operations Specialist

2 months ago

Cape Town, Western Cape, South Africa Excelgens Inc. Full time
About the Role

We are seeking a highly skilled Data Center Technician to join our team at Excelgens Inc. The ideal candidate will have a strong background in server hardware, network troubleshooting, and cable management.

Key Responsibilities
  • Troubleshoot server hardware issues and conduct root cause analysis.
  • Support global field deployments by maintaining equipment and software.
  • Track server fleet health and investigate trends and unknown issues.
  • Utilize Linux and Windows command line for hardware troubleshooting.
  • Set up physical networks and troubleshoot layers 1-3.
  • Assist network admins in setting up switches and updating port maps.
  • Communicate effectively with team members and provide daily status updates.
  • Develop SOPs, knowledge articles, and conduct training sessions.
  • Provide accurate feedback to engineering teams on failures and serviceability issues.
Requirements
  • 3-6 years of experience working as a Data Center Technician.
  • Strong server hardware knowledge with RCA and failure analysis experience.
  • Proficiency in network troubleshooting and cable management.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Attention to detail and accuracy in documentation.
  • Flexibility to adapt to new products and technologies.
  • Minimum 3 years of related work experience as a Data Center Technician.
  • High school diploma.
  • Ability to lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.