Customer Service Representative

4 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time
Job Title: M-KOPA Contact Centre Agent

Job Summary:

We are seeking a highly skilled and motivated Contact Centre Agent to join our team at iSON Xperiences. As a Contact Centre Agent, you will be responsible for providing exceptional customer service and technical support to our clients.

Main Responsibilities:

  • Provide professional and articulate communication with customers through inbound calls.
  • Present benefits and opportunities of sales or service in an effective manner.
  • Identify and respond to customer needs from diverse demographics, delivering high-quality service.
  • Exercise soft skills when dealing with difficult customers.
  • Ensure correct listening skills and probing techniques are used to establish relevant information.
  • Communicate effectively with team leaders and members.
  • Log and monitor daily queries, ensuring customers are informed of progress.
  • Confirm resolution with customers before closing queries.

Requirements:

  • Good communication skills in English, both verbally and written.
  • Proven computer literacy.
  • Able to work under pressure, with goal-driven mindset and minimal supervision.
  • Contact Centre skills training, call handling, and telephone etiquette skills.
  • Understanding of website navigation functionalities and technology savvy.
  • At least 2 years' relevant experience in sales, financial, or retail industry.

Education and Qualifications:

  • Grade 12.

Working Conditions:

  • Willing to work shifts (07h00am to 20h00pm).


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom SavesJob Summary: We are seeking a highly motivated and results-driven Customer Service Representative to join our team as a Vodacom Saves representative. As a key member of our sales and service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Representative to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and professional manner.Main...


  • Randburg, Gauteng, South Africa Staff Concepts Full time

    Job Title: Afrikaans Tele sales AgentWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Staff Concepts. As a key member of our sales team, you will be responsible for selling insurance products to clients via telephone.Key Responsibilities:Sell insurance products to clients over the phone.Build and maintain...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to Vodacom postpaid customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering high-quality service.Main Responsibilities:Respond to customer inquiries in a...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About This RoleThe Customer Service Representative will play a critical role in ensuring customers receive excellent service. This role involves effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main Responsibilities• Answer inbound calls...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at iSON Xperiences. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. The ideal candidate will be responsible for effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a Sales Agent, you will be responsible for effectively converting data leads to successful sales per campaign, focusing on upselling and cross-selling of the requisite products per campaign.Key Responsibilities:Outbound:Making...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our M-KOPA Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Communicate effectively with customers via phone and resolve their queries in a timely...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Contact Centre AgentLocation: RandburgJob Type: Full-timeHours of Work: 07:00 am - 20:00 pm, Monday to Monday, including public holidaysJob Summary:We are seeking a highly skilled and motivated Contact Centre Agent to join our team at iSON Xperiences. As a Contact Centre Agent, you will be responsible for providing exceptional customer...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Contact Centre AgentLocation: RandburgJob Type: Full-timeHours of Work: 07:00 am- 20:00 pm, Monday to Monday, including public holidays, 45 hours week scheduleJob Summary:We are seeking a highly skilled and motivated M-KOPA Contact Centre Agent to join our team in Randburg. As a Contact Centre Agent, you will be responsible for providing...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Summary:The Customer Service Agent is a vital role at iSON Xperiences, responsible for delivering exceptional service to our customers. As a key member of our team, you will be the first point of contact for customers, providing timely and accurate assistance to resolve their queries and concerns.Main Responsibilities:Answering Inbound Calls: Respond...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Postpaid Call Centre Customer Service RepresentativeBased in RandburgJob OverviewThe Customer Service Agent is responsible for effectively assisting customers with general and specific queries, providing accurate information and escalating unresolved issues to the correct stakeholders.Main ResponsibilitiesAnswering inbound calls in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Agent - SASSAWe are seeking a highly skilled and motivated Customer Service Agent to join our team at iSON Xperiences. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Main Responsibilities:Respond to customer...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Team LeadThe Customer Service Team Lead is responsible for leading a team of customer service representatives, ensuring that they provide high-quality service to customers. The ideal candidate will have experience in a contact centre environment and be able to motivate and develop their team members.Main Responsibilities:Lead and manage a...


  • Randburg, Gauteng, South Africa CD Vision Marketing Full time

    We are seeking a skilled Customer Sales Representative to support our regional sales team at CD Vision Marketing.The successful candidate will be responsible for:Proactively seeking out prospective sales opportunities and following up on all inquiries.Assisting with the implementation of innovative strategies to achieve business targets for new sales within...