Business Development Lead

4 weeks ago

CapeTown, South Africa Service Solutions Full time

Key Responsibilities:

As an Account Manager at Service Solutions, you will oversee the maintenance and nurturing of relationships with our valued clients. This includes ensuring client satisfaction, promoting our products and services, and driving business growth.

Responsibilities:

  1. Oversee the smooth running of assigned accounts, including financial aspects and resolution of operational issues.
  2. Conduct regular client visits to establish and maintain strong relationships.
  3. Manage assigned accounts, addressing customer inquiries and resolving any issues or concerns.
  4. Collaborate with internal teams, including sales, Bureau Services, operations, and technical support, to ensure seamless customer experience and effective account management.
  5. Identify and pursue opportunities for upselling and cross-selling additional products or services to existing clients.
  6. Proactively address any potential account risks and implement strategies to mitigate them.
  7. Demonstrate self-motivation and drive to achieve targets and exceed expectations.
  8. Paying meticulous attention to detail, ensuring accuracy and quality in all aspects of client interactions and account management.

Requirements:

  1. Previous experience in account management or a related customer-facing role is preferred.
  2. Excellent communication and presentation skills, both verbal and written.
  3. Proven ability to build and maintain strong relationships with clients.
  4. A self-motivated individual with a positive attitude and strong interpersonal skills.
  5. Demonstrated attention to detail and accuracy in managing client accounts and information.
  6. Possess a humble, friendly, and kind demeanor, creating a positive and welcoming atmosphere for clients and colleagues alike.
  7. Proficiency in using various software applications and tools for client management and reporting.
  8. Valid driver's license and access to own transportation for client visits.

We offer a competitive market-related salary.

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