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Automotive Sales and Customer Service Representative

7 days ago

Roodepoort, Gauteng, South Africa AUTO24 Full time

At Auto24, we are seeking a highly skilled and professional Receptionist & Frontline Hostess to deliver exceptional customer experiences daily.

Key Responsibilities:

  • Receive and warmly welcome all visitors, clients, and suppliers with professionalism and courtesy
  • Manage visitor registration
  • Operate the switchboard – answer, screen, and route calls efficiently
  • Proactively assist with queries, resolving them directly or routing to the correct department
  • Ensure relevant staff are contacted immediately on visitor arrival
  • Maintain a safe, clean, and professional reception environment at all times
  • Provide accurate daily, weekly, and monthly reports to management regarding reception operations
  • Stay informed about all departments to handle and direct inquiries effectively
  • Record and report telephonic trends, missed calls, or concerns that could impact client service
  • Adapt and improve your work methods to increase efficiency and service quality

Requirements:

  • Matric / Grade 12 qualification
  • 2+ years of experience in reception, customer service, or hostess roles (automotive industry advantageous)
  • Excellent telephone etiquette and communication skills
  • Well-groomed, presentable, and confident dealing with clients at all levels
  • Highly organized, detail-oriented, and able to multi-task under pressure
  • Proficient in MS Office and CRM systems
  • Professional, calm, and solutions-driven approach

Benefits:

  • Competitive basic salary
  • Professional, fast-paced automotive environment
  • Growth potential within the Auto24 dealership group
  • Exposure to premium clients and exciting automotive stock