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Service Delivery Professional

1 week ago

Roodepoort, Gauteng, South Africa AfroCentric Group Full time

The AfroCentric Group is seeking a skilled Service Consultant to join its team. In this role, you will be responsible for delivering exceptional client service and quality.

As a key member of our team, you will follow established procedures and collaborate with peers and leaders to ensure the best possible service delivery. Maintaining legal, statutory, and regulatory compliance is crucial, as is addressing operational risks and governance issues when necessary.

You will work closely with team members to meet delivery objectives, resolve performance issues, and support successful delivery. Staying updated on operational changes, you will meet quality standards and identify opportunities for improvement.

Requirements:

  • 2 years Health Care Operations experience
  • 1 – 2 years Customer Servicing Experience
  • Matric, Higher Certificate / NQF level 5 (1 – 3-year certification course) recommended

Competency Requirements:

  • Knowledge of customer preferences and personality styles
  • Understanding of health legislation and regulatory requirements
  • Familiarity with healthcare facilities industry
  • Experience in customer service operations