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Technical Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa SYSPRO Full time

Job Summary

The Technical Support Specialist will be responsible for providing exceptional support to our customers and partners, ensuring their needs are met and exceeded. This role is a key part of our Professional Services team, working closely with our customers to resolve product-related queries and provide a reporting channel for program errors.

Key Responsibilities

  • Provide technical support to customers and partners via various channels, including phone, email, and in-person meetings.
  • Respond to customer inquiries in a timely and professional manner, resolving issues efficiently and effectively.
  • Collaborate with internal teams to resolve complex technical issues and provide solutions to customers.
  • Develop and maintain knowledge of SYSPRO products and services, staying up-to-date on the latest features and technologies.
  • Participate in training and development programs to enhance technical skills and knowledge.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 2-3 years of experience in a technical support role, preferably in the IT industry.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Strong knowledge of Microsoft SQL and SYSPRO infrastructure, with experience in a call desk environment.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.