Technical Support Specialist
1 month ago
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Numata. As a key member of our Service Desk, you will be responsible for providing exceptional technical support to our end-users, resolving common issues, and escalating more complex problems to higher-level support.
Key Responsibilities- Provide First-Level Support: Respond to user inquiries via phone, email, or chat, and resolve or escalate issues according to defined procedures.
- Log and Categorize Support Requests: Accurately log and categorize support requests in our ticketing system, ensuring timely and efficient resolution.
- Assist with User Account Management: Assist with user account management, including password resets, access requests, and other related tasks.
- Document Solutions and Maintain Knowledge Base: Document solutions and maintain our knowledge base to ensure that information is readily available for future reference.
- Technical Skills: Basic understanding of computer hardware, software, and networking concepts, familiarity with operating systems (Windows, macOS, Linux), and knowledge of common software applications (Microsoft Office, email clients, etc.).
- Preferred Certifications: CompTIA A+, ITIL Foundation, and Microsoft Certified: Fundamentals.
- Soft Skills: Strong communication skills, problem-solving abilities, and a customer-focused approach.
As a Technical Support Specialist at Numata, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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