Customer Support Specialist for B2B SaaS Company
4 weeks ago
At PartnerHero, we're seeking a skilled Customer Support Specialist to join our team in South Africa. This role offers a unique opportunity to work with an American B2B SaaS company, providing exceptional support to customers worldwide.
In this position, you'll act as a passionate and enthusiastic extension of the partner, embodying their brand to build strong connections with customers. You'll monitor, triage, and engage with customers on various app distribution channels, including Apple App Store, Google Play Store, and Trustpilot.
Your responsibilities will include answering negative and positive reviews on online stores using predefined macros and freehand responses. You'll investigate reported user issues, find user accounts in CRM (Zendesk) for issue identification, and acquire valuable customer insights to share with the team.
We're looking for a highly proficient written English speaker (C2 level), with excellent troubleshooting and problem-solving skills. As a collaborative team player, you'll be able to articulate complex solutions in written communication and adapt to a fast-paced environment.
This is a full-time remote position offering flexible working arrangements, competitive base salary ($45,000 - $65,000 per year), and attractive benefits package, including paid vacation, medical, dental, and vision options. You'll also have access to training opportunities, 1-on-1 coaching, and mentorship.
Our core values at PartnerHero are centered around care for others, embracing growth, manifesting trust, taking ownership, and being humble. We value diversity, inclusion, equity, and belonging, and strive to create an equal-opportunity workplace.
-
B2B SaaS Business Development Professional
4 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeAbout ABC WorldwideWe are a dynamic and young company that is passionate about delivering exceptional customer service. Our team is dedicated to helping our clients achieve their goals through innovative solutions.As a B2B SaaS Business Development Professional, you will play a key role in building strong relationships with our clients and driving business...
-
Cape Town, Western Cape, South Africa Delta-v Full timeJob Title: Marketing Campaign Strategist for FinTech and SaaS CustomersWe are seeking a highly skilled Marketing Campaign Strategist to join our team at Delta-v. This role is an opportunity to own the strategy and execution of Go-to-Market campaigns for our international FinTech and SaaS customers.About the RoleYou will engage directly with Sales and...
-
Technical Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at ABC Worldwide. This is an excellent opportunity for someone looking to develop their career in technical support and gain experience working with a leading SaaS platform.Job DescriptionThe successful candidate will be responsible for providing exceptional technical...
-
Sales Consultant
3 weeks ago
Cape Town, Western Cape, South Africa Delta-v Full timeRole OverviewWe are seeking an ambitious and driven Sales Consultant to join our dynamic team at Delta-v. As a Sales Consultant, you will play a crucial role in driving the growth of international B2B FinTech and SaaS companies by leveraging your sales and customer-facing experience.About Delta-vDelta-v accelerates the growth of international B2B FinTech and...
-
Lead Generation Specialist
3 weeks ago
Cape Town, Western Cape, South Africa HANGAR49 Full timeHangar49 is a pioneering organization in the field of B2B operations, seeking an exceptional Lead Generation Specialist to spearhead cold outreach efforts. As a key member of our team, you will be responsible for driving lead generation and playing a pivotal role in our sales pipeline growth.Job OverviewWe are looking for a highly skilled and experienced...
-
Cape Town, Western Cape, South Africa Delta-v Full timeWe are looking for an ambitious sales professional to join our team at Delta-v, a dynamic company accelerating the growth of international B2B FinTech and SaaS companies.The ideal candidate will have 1+ years of experience in a customer-facing role, preferably in sales or a related field. They will be passionate about sales, SaaS, and FinTech, with a strong...
-
SaaS Sales Engagement Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Exclusively Remote Full timeWe are seeking a highly motivated and experienced SaaS Sales Engagement Specialist to join our Exclusively Remote team. This role is ideal for individuals who thrive in a remote, results-driven environment.Key Responsibilities:Making outbound cold calls to potential clients using provided lead lists.Setting 4-8 qualified appointments per week.Persuading and...
-
Senior SaaS Sales Growth Specialist
1 month ago
Cape Town, Western Cape, South Africa Exclusively Remote Full timeJob Description:We are looking for a highly motivated and experienced SaaS Sales Growth Specialist to join our team at Exclusively Remote. As a key member of our sales team, you will be responsible for taking provided lead lists, making cold calls, and setting appointments with potential clients.The ideal candidate should have a proven background in sales...
-
Top Sales Executive for UK Health SaaS
3 weeks ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeJob OverviewWe are seeking a seasoned Top Sales Executive to lead our sales team and drive growth in the UK health sector.About UsThe Legends Agency is at the forefront of delivering innovative SaaS solutions to the UK healthcare sector. Our platforms empower healthcare providers with advanced tools for improving patient care and streamlining administrative...
-
B2B Marketing Specialist
60 minutes ago
Cape Town, Western Cape, South Africa Elite Search Full timeAbout This Opportunity">As a Marketing Coordinator at Elite Search, you will play a key role in driving our B2B marketing strategy and execution, digital marketing, web management, event and sponsorship management, product and sales support, branding and messaging, and vendor management.Responsibilities:B2B Marketing Strategy & Execution: Develop and execute...
-
Data Architect
1 month ago
Cape Town, Western Cape, South Africa Parvana Full timeThis is a remote position that supports the launch of a scalable SaaS solution in the Telecom sector.About Parvana: Our company provides innovative software and data solutions across multiple industries, helping clients stay ahead in a competitive market. We offer a range of plug-and-play products that integrate seamlessly with existing systems and...
-
Customer Experience Specialist
1 month ago
Cape Town, Western Cape, South Africa TTEC Full timeBringing smiles is what we do at TTEC...As a Customer Service Representative - Brand Support, you'll be part of creating and delivering amazing customer experiences while experiencing an award-winning employment experience and company culture.What You'll Be DoingAnswer incoming communications and resolve customer issues before escalating to the next...
-
Data Architect for Scalable SaaS Solution
4 weeks ago
Cape Town, Western Cape, South Africa Parvana Full timeThis is a remote position as a Data Architect with Parvana, where you will be responsible for driving the launch of a scalable SaaS solution for the Telecom sector.About Our ClientParvana provides innovative software and data solutions across multiple industries. Our cutting-edge products integrate seamlessly with existing systems and processes, offering...
-
B2B Growth Strategist
3 weeks ago
Cape Town, Western Cape, South Africa Success Coach Full timeThis is a unique opportunity for a skilled and results-driven sales professional to join our team at Success Coach. We are seeking an independent contractor who can partner with us to drive business growth through effective lead generation, deal closure, and relationship building.About the RoleAs a B2B Growth Strategist, you will work closely with our...
-
Customer Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Mukuru Full timeOverviewMukuru is a dynamic and growing company seeking a skilled Customer Support Specialist to join our team. This role plays a critical part in delivering exceptional customer experiences, ensuring customer satisfaction, and promoting loyalty to the Mukuru brand.
-
Customer Support Specialist
5 days ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeJob Title: Customer Support SpecialistWe are looking for a highly skilled Customer Support Specialist to join our team at Emporium Human Capital.About the Role:This is an exciting opportunity for a motivated and customer-focused individual to work with clients in providing exceptional support. The successful candidate will be responsible for resolving...
-
External Corporate Sales Specialist
46 minutes ago
Cape Town, Western Cape, South Africa CarTrack Full timeExternal Corporate Sales SpecialistWe are seeking a highly experienced External Corporate Sales Specialist to join our team at CarTrack. As an External Corporate Sales Specialist, you will be responsible for identifying and pursuing new business opportunities to increase our revenue and market share.About the Job:This is an exciting opportunity for a sales...
-
Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Fempower Personnel Full timeAbout UsFempower Personnel is a leading provider of customer support services, committed to delivering exceptional experiences for our clients and their customers.Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team. This role involves providing top-notch customer service, resolving queries, and promoting our products to new...
-
Technical Operations Manager for SaaS Hosting
1 month ago
Cape Town, Western Cape, South Africa Parvana Full timeAbout the RoleWe are seeking a seasoned Technical Operations Manager to join our team at Parvana. In this role, you will be responsible for managing our SaaS platform's hosting environment, ensuring high availability, performance, and security.Key ResponsibilitiesCollaborate with DevOps and infrastructure teams to maintain and scale our hosting...
-
Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa HR Studio Ltd Full timeOverview">We are seeking a dedicated and skilled Customer Support Specialist to join our team at HR Studio Ltd. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.">Salary">The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience.">Job...